Last Updated: May 25, 2025

Thank you for shopping with Al-Burj Craft Palace. We are committed to delivering your premium Kashmiri handicrafts and textiles in the most efficient and secure manner possible. This policy outlines our shipping procedures, timeframes, and return policies to ensure you have a seamless shopping experience.

1. Shipping Methods

At Al-Burj Craft Palace, we offer several shipping options to meet your needs:

• Standard Shipping: Our most economical option, delivering your items within 7-10 business days within India.
• Express Shipping: For faster delivery, this option ensures your products arrive within 3-5 business days within India.
• International Shipping: We ship worldwide! International orders typically arrive within 10-12 business days, depending on the destination country and customs processing.

2. Shipping Timeframes

Our estimated delivery times are as follows:

Shipping Method	Delivery Time (India)	Delivery Time (International)
Standard Shipping	7-10 business days	10-12 business days
Express Shipping	3-5 business days	7-10 business days
Priority Express	1-2 business days	5-7 business days

Please note that these timeframes are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or local delivery restrictions.

3. Shipping Rates

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during checkout before you complete your purchase.

Approximate shipping rates:

• Standard Shipping (India): Starts at $5 (Free for orders over $150)
• Express Shipping (India): Starts at $10
• Standard International Shipping: Starts at $25 (Discounted for orders over $400)
• Express International Shipping: Starts at $40

4. Order Processing

All orders are processed within 1-2 business days after payment confirmation. For custom or made-to-order items, please allow 5-7 additional days for crafting before shipping.

Order processing steps:

1. Order placed and payment confirmed
2. Order verification and processing (1-2 business days)
3. Order packaging and quality check
4. Shipment handover to courier service
5. Tracking information sent to customer

5. International Shipping

We're proud to ship our Kashmiri handicrafts worldwide. However, please be aware of the following considerations for international orders:

• Customs Duties and Taxes: International orders may be subject to import duties, taxes, and customs processing fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
• Customs Processing: Customs clearance can add additional days to the delivery time and varies by country.
• Address Accuracy: Please ensure your shipping address is complete and accurate, including postal/zip code and contact phone number, to avoid delivery delays.
• Restricted Items: Some countries have import restrictions on certain textile products. Please check your local import regulations before placing an order.

6. Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your Al-Burj Craft Palace account and viewing your order history
• Contacting our customer service team with your order number

If you haven't received tracking information within 3 business days of your order confirmation (for in-stock items), please contact our customer service team.

7. Delivery Issues

If you encounter any issues with your delivery, please follow these steps:

• Delayed Delivery: If your package hasn't arrived within the estimated timeframe, first check the tracking information. If the tracking shows no movement for more than 2 days, please contact us.
• Damaged Package: If your package arrives damaged, please take photos of the damaged packaging and products before contacting our customer service team within 48 hours of delivery.
• Incorrect or Missing Items: If you received incorrect or missing items, please contact us within 5 days of delivery with your order number and details of the issue.

8. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not fully satisfied, we offer a straightforward return and exchange policy:

• Return Window: Items can be returned within 30 days of delivery.
• Condition Requirement: Products must be unused, unwashed, and in their original packaging with all tags attached.
• Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and shipping instructions.
• Refund Method: Refunds will be issued to the original payment method within 10-14 business days after we receive and inspect the returned items.
• Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

9. Contact Us

If you have any questions about our delivery policy or need assistance with your order, please don't hesitate to contact us: