Last Updated: May 28 , 2025

At Al-burj Craft Palace, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise communicate with us. The information we may collect includes:

• Personal Identification Information: Name, email address, phone number, shipping and billing address, payment information (we do not store complete credit card information on our servers).
• Order Information: Products purchased, date of purchase, payment method, shipping details.
• Technical Information: IP address, browser type, device information, pages visited, time spent on site, referring website.
• Communications: When you contact us, we may keep a record of that correspondence.
• Marketing Preferences: Your preferences in receiving marketing from us and our third parties.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To manage your account and provide customer support.
• To improve our website, products, and services.
• To send periodic emails regarding your order or other products and services.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To administer contests, promotions, surveys, or other site features.
• To comply with legal obligations and resolve any disputes.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as shipping carriers, payment processors, and customer service providers).
• Business Transfers: If our company is acquired by or merged with another company, your information may be transferred to the new owners.
• Legal Compliance: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited and the links you have followed to deliver more relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use secure socket layer technology (SSL) for transmission of sensitive information and encrypt all payment information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object: You have the right to object to our processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: