Terms & Conditions

Last Updated: January 2024

1. Acceptance of Terms

Welcome to Al-Burj Craft Palace. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our authentic Kashmiri handicrafts. By accessing our website, browsing our products, or making a purchase, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or purchase our products.

2. About Al-Burj Craft Palace

Business Name: Al-Burj Craft Palace

Registration Number: 01BPYPH5227L1ZK

Business Address: Near Gujjar & Bakerwal Girls Hostel, Ground Floor, Room, Doulatabad Khanyar, Srinagar, Jammu & Kashmir, India

Business Type: Premium Kashmiri Handicrafts and Home Decor

We specialize in authentic handcrafted Kashmiri products including pashmina shawls, silk carpets, traditional clothing, home decor items, and other heritage handicrafts.

3. Product Information

All products sold by Al-Burj Craft Palace are:

• Authentic Kashmiri Handicrafts: Handcrafted by skilled artisans using traditional techniques
• Premium Quality: Made from high-quality materials including pure pashmina, silk, and wool
• Unique Products: Each piece may have slight variations due to the handcrafted nature
• Heritage Crafts: Representing centuries-old Kashmiri craftsmanship traditions

Product descriptions and images are provided for guidance. Due to the handcrafted nature of our products, actual items may vary slightly from images in terms of color, pattern, or design details.

4. Ordering & Payment

Order Process:

1. Browse our catalog and select desired products
2. Add items to your shopping cart
3. Proceed to checkout and provide shipping information
4. Select payment method and complete payment
5. Receive order confirmation via email

Payment Methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• UPI Payments
• Net Banking
• Digital Wallets
• Cash on Delivery (select locations only)

Payment Security: All payments are processed through secure payment gateways. We do not store credit card information on our servers.

5. Pricing & Taxes

• Pricing: All prices are listed in USD and are subject to change without notice
• Taxes: GST and other applicable taxes are included in the displayed price
• International Orders: Additional customs duties and taxes may apply and are the customer's responsibility
• Currency: Prices may be converted to local currency at checkout based on current exchange rates

6. Shipping & Delivery

Shipping Options:

• Standard Shipping: 7-10 business days within India
• Express Shipping: 3-5 business days within India
• International Shipping: 10-12 business days (varies by country)

Processing Time: Orders are processed within 1-2 business days. Custom orders may require 5-7 additional days.

Shipping Costs: Calculated at checkout based on destination and shipping method selected.

For detailed shipping information, please refer to our Delivery Policy.

7. Returns & Exchanges

Non-Returnable Items:

• Custom-made or personalized products
• Items damaged by misuse or normal wear
• Products returned after 7 days
• Items without original packaging or tags

8. Intellectual Property

All content on this website, including:

• Product images and descriptions
• Website design and layout
• Brand name and logo
• Written content and blog posts

Is protected by copyright and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

9. User Conduct

Users agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Interfere with website functionality
• Use automated systems to access our website
• Copy or reproduce our content without permission

10. Limitation of Liability

Our maximum liability for any claim related to products or services is limited to the amount paid for the specific product in question.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Key privacy commitments:

• We do not sell personal information to third parties
• Payment information is securely processed
• Marketing communications are opt-in only
• Data is protected with industry-standard security measures

12. Modifications to Terms

Al-Burj Craft Palace reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after changes constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically for any updates.

13. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Jammu & Kashmir, India.

For international customers, local consumer protection laws may also apply.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us: